Refund policy
Return & Exchange Policy
At House of Tanvi Naini, we carefully inspect our products before dispatch to ensure they reach you in good condition.
No Returns or Refunds
We do not accept returns or provide refunds once an order has been delivered.
Exchange Only for Damaged or Defective Products
An exchange will be accepted only if the product received is damaged, defective, or incorrect.
To request an exchange:
- Please contact us within 48 hours (2 days) of delivery.
- An unboxing video is mandatory and should clearly show the package being opened and the damage/defect.
- Please also share clear photos of the damaged or defective product.
- The product must be unused, unworn, unwashed, and returned with its original tags and packaging.
Size Exchange
Please check the size details carefully before placing your order. We do not provide exchanges for size-related issues.
Colour & Minor Variations
Slight variations in colour may occur due to photography, lighting, or different mobile/computer screen settings. Such minor colour variations will not be considered defects and will not be eligible for exchange.
Exchange Approval
All exchange requests are subject to verification and approval by the House of Tanvi Naini team. Once the damage or defect is verified, we will assist you with the exchange process.
If the same product is unavailable, we will work with you to provide an appropriate resolution.
Need Help?
For damaged or defective products, please contact House of Tanvi Naini customer support within 48 hours of delivery with your order details, unboxing video, and photos.